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👥 Team
Roles & Permissions
Manage your entire WhatsApp team from one place. Assign agents, set permissions, track performance, and ensure every customer gets served by the right person.
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Role types (Admin/Manager/Agent)
Auto
Conversation assignment
Real-time
Team performance reports
SLA
Response time tracking
Team management
Your whole team. One WhatsApp inbox.
Multiple agents can handle conversations simultaneously from a single WhatsApp number. Assign conversations automatically by department or manually to specific agents. Track response times and resolution rates for every team member.
- Shared team inbox — one number, multiple agents
- Auto-assign conversations by keyword or department
- Admin, Manager, and Agent role types
- Private agent notes on customer conversations
- Response time SLA tracking and alerts
- Individual and team performance dashboards
Team Overview
Priya · Agent
12 resolvedOnline
Rahul · Agent
8 resolvedBusy
Neha · Manager
MonitoringOnline
Real Business Example
How a 20-person sales team scaled without chaos
A property sales team scaled from 3 to 20 agents in 6 months. Without role controls, everyone had access to everything. With Engageto's permission system, each person sees exactly what they need.
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Admin role set for the founder — full platform access, billing, and settings
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Manager role for 2 team leads — can run campaigns and view analytics, no billing
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Agent role for 17 reps — reply to chats, view their own leads, no campaign access
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Audit log tracks every action — who sent what, when, and to whom
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Zero conflicts — no agent can accidentally launch a campaign or export contact data
👥 20 agents · 0 conflicts · Full audit log · Clean separation
Your whole team. One WhatsApp number. Zero chaos.
From solo founders to 50-person support teams